Shipping & returns

What is your shipping policy?

At Vita Rosa we offer various shipping possibilities. Depending on the size, shape of the arrangement and where it will be shipped to. At the check out page we offer you various options and shipping time for the delivery.

  • Standard shipping 1 to 6 days.
  • Express shipping 1 to 2 business days.
  • Overnight shipping 1 business day.
  • Same Day/ Next Day Hand Delivery is between 2-12 hours
    • Only available for Eligible NY Zip Codes
    • Also available on Sundays

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated at check out, depending on the calendar selection made on the cart page, shipping method, your zip code and products in your cart.

Same Day/Next Day Hand Delivery

We offer same-day/next-day delivery by our in-house courier service for an extra rush charge. Hand Delivery is available to all of NYC, parts of Long Island, Upstate NY and New Jersey. Please note that our courier service is used for same-day or next day deliveries only for eligible zip codes, or if specified in advance via special request.

International Shipping

All international orders are shipped via FedEx or UPS and costs vary depending on the country selected at checkout. The countries that we currently ship to are listed below.

  • The Netherlands
  • England
  • Germany

All Vita Rosa Floral arrangements are eligible to ship outside the U.S. to the countries listed below. It is the customer’s responsibility to ensure that the item can be legally imported into the destination country. Regulations may prohibit importation of items.

How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. For any issues with your order status please contact us at with your name and order number, and we will look into it for you.

Additional Questions About Shipping?

If you have any questions about your order, please contact our Customer Service team in any of the following ways below between Monday and Friday, 9am – 6pm EST.

Our Return Policy

Unfortunately, our arrangements of Long-Lasting Flowers from Vita Rosa® are not eligible for returns. Please also note, that your order cannot be canceled or modified in any way once the order has been placed. Our hope, at Vita Rosa®, is that you fall in love with your gorgeous arrangement. We offer an extensive selection of different styles and colors, allowing you to find the perfect arrangement for anyone on your list. If you have any questions about our return policy or our arrangements, please don’t hesitate to contact Vita Rosa® today!